Our Privacy Policy 

At Lumora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices outlined below.

1. Information We Collect

When you visit or place an order on Lumora, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Device and browser information
• IP address
• Website usage data

We collect this information to process orders, improve customer experience and provide support.

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate regarding purchases or support requests
• Improve our website and customer experience
• Send order updates and tracking information
• Prevent fraudulent activity
• Send promotional offers or newsletters (only if you opt in)

3. Payment Security

All payments made on Lumora are securely processed through trusted third-party payment providers including Yoco.

We do not store or have access to your full payment card details.

4. Cookies & Website Analytics

Lumora uses cookies and analytics tools to:

• Improve website functionality
• Understand visitor behavior
• Enhance shopping experience
• Measure marketing performance

You may disable cookies through your browser settings if preferred.

5. Third-Party Services

We may share limited information with trusted third-party partners such as:

• Payment providers
• Shipping couriers
• Marketing platforms
• Website analytics services

These providers only receive the information necessary to perform their services.

6. Data Protection

We take reasonable precautions to protect your personal information and maintain secure systems to prevent unauthorized access, misuse or disclosure.

However, no online platform can guarantee absolute security.

7. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your information
• Opt out of marketing communications

To make a request, contact us using the information below.

8. Marketing Communications

If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time using the unsubscribe link included in our emails.

9. Changes To This Policy

Lumora reserves the right to update this Privacy Policy at any time. Changes will be published on this page.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: support@lumora.co.za

Thank you for trusting Lumora.